Terms & Conditions

Please read the following terms and conditions before you buy anything on our website.

This page (together with our Privacy Notice and Cookies Policy) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (Site) to you. We are under a legal duty to supply products that are in conformity with these Terms.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

1. Overview

1.1. This website is operated by Charlotte Emma Patterns, an online retailer and sewing blog, based in Birmingham, UK. We sell PDF sewing patterns to home sewists for personal use, plus provide free tutorials and sewing inspiration on our blog and vlog.

1.2. In the Terms & Conditions below, and throughout the website, ‘we’ and ‘our’ means Charlotte Emma Patterns.

1.3. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. These Terms were last modified in February 2021.

1.4. These Terms, and any Contract between us, are only in the English language.

1.5. Any Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

1.6. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

1.7. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

2. Jurisdiction

2.1. These Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.

3. Contact Information

3.1. If you do not understand any of these Terms or wish to discuss any element of them with us, please contact us by email at support@charlotteeemmapatterns.com

4. Our Products

4.1. We sell PDF sewing patterns to home sewists for personal domestic use. All contents of patterns (including instructions, photographs and illustrations) are the property of Charlotte Emma Patterns.

4.2. We have made every effort to display as accurately as possible the colours and images of our Products. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

4.3. We do not warrant that the quality of any Products purchased or obtained by you will meet your expectations, or that any errors in them will be corrected.

4.4. Descriptions and contents of Products are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

5. Product Usage

5.1. It is not permitted to reproduce, duplicate, copy, sell, resell or distribute any part of our patterns.

5.2. It is not permitted to commercially sell garments made from our patterns.

6. Our Contract With You

6.1. You may only purchase Products from our site if you are at least 18 years old.

6.2. Our site will guide you through the steps you need to take to purchase a pattern with us. Our order process allows you to check and amend any errors before submitting your order. Please take the time to read and check your order at each stage of the order process.

6.3. After you place an order, you will receive an e-mail from us confirming your order and supplying the Product/s you have purchased, to the email address provided during the order process. The Contract between us is formed on receipt of this Order Confirmation email.

7. Your Consumer Right of Return and Refund

7.1. As a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund, subject to clause 7.2 below.

7.2. Your legal right to cancel a Contract starts from the date of the Order Confirmation (the date on which we e-mail you to confirm your order and provide your product), which is when the Contract between us is formed. The Order Confirmation will be sent to the email address you used at payment, please ensure this is correct during the order process.

7.3. Your deadline for cancelling the Contract is 14 days after you receive the Order Confirmation, or until you start downloading any part of the digital product.

7.4. You do not have a right to change your mind or cancel a Contract for digital products after you have started to download or stream these products.

7.5. Refunds are not permitted after the 14 day period, regardless of whether you have started to download or stream digital products.

7.6. To request a refund (cancel a Contract), you need to let us know that you have decided to cancel by emailing us at support@charlotteemmapatterns.com. Please provide your name, email address, and order number. We will e-mail you to confirm we have received your cancellation.

7.7. We will refund you the price you paid for the products by the method you used for payment.

8. Price of Products

8.1. The prices of the Products will be as quoted on our site at the time you submit your order.

8.2. Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

8.3. The price of a Product includes VAT (where applicable) at the applicable rate chargeable in the UK at the time

9. How to pay

9.1. You can only pay for Products via Paypal, using a debit card or credit card. The exception to this is vouchers which can be used online, using the voucher code supplied.

9.2. Payment for the Products is in advance. Your order will be automatically dispatched by email after your debit card or credit card is charged.

9.3. You agree to provide current, complete and accurate contact and billing information for all purchases made on our Site. You agree that the email address provided as part of the order process is the correct address for us to send the Product/s purchased to.

10. Refusal of Order

10.1. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or postal address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

11. Our Liability

11.1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

11.2. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12. Events Outside Our Control

12.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.

12.2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks that are not under our control, or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport that are not under our control.

12.3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

12.3.1. we will contact you as soon as reasonably possible to notify you and we will take reasonable steps to minimise the delay;

12.3.2. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us at support@charlotteemmapatterns.com. If you opt to cancel, you will have to return any relevant Products you have already received and we will refund the price you have paid.

13. Website Usage

13.1. We may, but have no obligation to, monitor, edit or remove content from our Site that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.

13.2. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Site or any related website.

14. Website Accounts

14.1. You agree that we may, at our sole discretion, terminate your access to your account with the Site, block or restrict your future access and delete your profile, for reasons including (but not limited to):

14.1.1. violation of these Terms;

14.1.2. requests by law enforcement or other government agencies;

14.1.3. a request by you (self-initiated account deletions);

14.1.4. discontinuance or material modification of the Site or unexpected technical issues or problems.

15. Intellectual Property

15.1. All text, graphics, images and photographs, logos, video, computer code, and the design, structure, and ‘look and feel’ of the Site is owned, controlled or licensed by or to Charlotte Emma Patterns.

15.2. No part of the Site may be copied, reproduced, or distributed in any way to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Charlotte Emma Patterns express prior written consent.

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